Shipping policy

Shipping PolicyThree65®

Last Updated:February 2026

1. Logistics Partners

To ensure reliable delivery across India, Three65 has partnered with Shiprocket, a logistics aggregation platform. Through Shiprocket, we utilize established courier partners including Delhivery, Blue Dart, Xpressbees, Ecom Express etc.

Courier Selection:Courier partners are automatically selected based on serviceability, operational efficiency, and delivery performance for your specific pin code.

Right to Change:Three65 reserves the right to change courier partners without prior notice to ensure efficient delivery.

2. Order Processing

Processing Time:Orders are processed within 24–48 working hours (Monday–Saturday, excluding public holidays).

Cut-off Time:Orders placed after 5:00 PM IST may be processed on the next working day.

Verification & Risk Screening:Orders are dispatched only after successful payment confirmation and internal verification. Three65 reserves the right to hold, verify, or cancel any order flagged as high-risk, fraudulent, bulk-abusive, or unverifiable.

3. Shipping Coverage

Domestic Shipping:We ship to 24,000+ serviceable pin codes across India.

International Shipping:Currently unavailable.

4. Shipping Charges

We maintain transparent pricing with no hidden costs.

Free Shipping: Available on all prepaid and COD orders across India.
Cash on Delivery (COD): Available on eligible pin codes at no additional charge.

The final amount displayed at checkout is inclusive of all shipping and handling costs.

5. Delivery Timeline

Estimated delivery timelines after dispatch:

Metro Cities: 2–4 working days
Tier 2 & Tier 3 Cities: 3–6 working days
Remote Areas / J&K / North-East: 5–8 working days

Delivery timelines are indicative and not guaranteed. Delays may occur due to weather conditions, government restrictions, high demand periods, courier operational disruptions, inaccurate shipping details. Three65 shall not be liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

6. Order Tracking

A Tracking ID will be shared via E-mail and/or SMS/WhatsApp.
Orders may be tracked via the provided link or courier portal.

7. Risk & Title Transfer

Risk & Ownership Transfer:Risk of loss and title pass to the customer upon delivery at the shipping address provided at checkout, as confirmed by the courier partner’s official tracking records.

Delivery Confirmation:Delivery shall be deemed complete once the courier partner marks the shipment as “Delivered” in their tracking system. Three65 shall not be liable for claims of non-receipt, theft after delivery, or disputes arising once official tracking status confirms successful delivery. Customers are responsible for ensuring safe receipt of the package at the delivery address.

8. Address Accuracy / Failed Delivery / RTO

Customer Responsibility:Customers must provide accurate and complete shipping details (Address, Landmark, Phone Number) at checkout.

Address Change Policy:Address modification requests will not be accepted once the order has been dispatched. Customers must coordinate directly with the courier partner for any permissible changes.

Delivery Attempts:Courier partners typically attempt delivery up to three times. If an order is returned to us (Return to Origin – RTO) due to incorrect or incomplete address, customer unavailability, refusal to accept delivery without valid justification, non-response to courier communication, the following policy applies:

Prepaid Orders:“Free Shipping” is a promotional cost borne by the company. If returned due to customer error, refunds (if applicable) will be processed after deducting actual forward and return shipping charges incurred by Three65. Re-shipping may require additional payment.

COD Orders:Refusal of delivery without valid justification (such as visible damage) will be treated as a failed delivery attempt. Repeated refusal or non-acceptance of COD orders may result in permanent restriction of COD services. Three65 reserves the right to blacklist customers with a pattern of RTO behavior.

9. Split Shipments

Three65 reserves the right to ship orders in multiple consignments due to inventory location, stock availability, or operational constraints. No additional shipping charges will apply.

10. Damaged, Missing, or Incorrect Items

A. Mandatory Unboxing Video:An uninterrupted, uncut unboxing video is mandatory for any claim relating to missing items, damaged items, or incorrect products. The video must clearly show sealed outer package condition (all sides), shipping label visibility, complete opening process, and clear view of items inside. Claims without valid video evidence may be rejected.

B. Visible Damage at Delivery:If the outer package appears damaged, leaking, or tampered, do not accept delivery; request the courier to mark it as “Refused Due to Damage”.

C. Reporting Timeline:All claims must be reported within 24 hours of delivery at: care@three65.in. Claims raised after 36 hours of delivery confirmation may not be eligible for resolution.

11. Lost Shipments

If tracking shows “Delivered” but the package has not been received, notify us within 48 hours. We will initiate an investigation with the courier partner. Investigation timelines are subject to courier partner processes and may take up to 7–10 working days. Refunds or replacements will be issued only after courier confirmation of loss.

12. Cancellation (Shipping Related)

Before Dispatch:Orders may be cancelled if not yet handed over to the courier. A full refund will be processed.

After Dispatch:Orders cannot be cancelled once shipped. Customers may refer to our Returns Policy after delivery.

13. Limitation of Liability

Three65’s liability for any shipping-related claim shall not exceed the value of the purchased product. Under no circumstances shall Three65 be liable for indirect, incidental, or consequential damages arising from delivery delays or courier-related issues. Nothing in this policy shall limit liability where such limitation is prohibited under applicable law.

14. Force Majeure

Three65 shall not be held responsible for delays or failure in delivery due to events beyond reasonable control, including but not limited to natural disasters, transport strikes, civil unrest, pandemic-related disruptions, governmental restrictions.

15. Jurisdiction

All disputes relating to shipping, delivery, or logistics shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh, India.