Refund policy

Returns & Refund Policy

Three65®

Last Updated: February 2026

1. General Policy

Due to the nature of nutraceutical and ingestible products, Three65 maintains a strict and limited return policy to protect product integrity, hygiene standards, and consumer safety. By placing an order on the Platform, you acknowledge and agree to this Returns & Refund Policy.

2. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Opened or used products
  • Products with broken or tampered safety seals
  • Products returned without original packaging
  • Products reported after the specified claim window
  • Products purchased during clearance or special promotional campaigns (unless proven defective upon delivery)

For hygiene and regulatory reasons, ingestible products cannot be returned once opened.

3. Eligible Returns

Returns are accepted strictly under the following conditions:

  • (a) Damaged Product – The product was delivered in a physically damaged condition.
  • (b) Wrong Product Delivered – The item delivered does not match the order placed.
  • (c) Missing Items – An item is missing from the shipment, subject to verification.

No other circumstances qualify for return or refund.

4. Mandatory Claim Requirements

To qualify for return or refund consideration, the following conditions must be strictly met:

  • An uninterrupted and unedited unboxing video clearly showing:
    • The sealed outer packaging
    • The shipping label with visible Order ID
    • The complete opening process
    • The condition of all items received
  • The claim must be reported within 24 hours of delivery.

Claims raised beyond 36 hours of delivery confirmation will not be reviewed under any circumstances. Failure to provide proper video evidence may result in rejection of the claim. These requirements are implemented to comply with logistics protocols and prevent fraudulent claims.

5. Claim Reporting Process

To initiate a claim, please email: care@three65.in

Your email must include:

  • Order ID
  • Clear description of the issue
  • Supporting images and the unboxing video
  • Contact details

Incomplete submissions may delay or invalidate the claim.

6. Return Approval & Inspection

If your claim is approved:

  • Reverse pickup will be arranged where serviceable.
  • If reverse pickup is unavailable, you may be required to self-ship the product.
  • Returned products must be:
    • Unused
    • Have intact seals
    • Be in original packaging

All returned items undergo quality inspection upon receipt. Three65 reserves the right to reject refunds if inspection fails or tampering is detected.

7. Refund Processing

Refunds are processed only after product inspection and approval.

Prepaid Orders

Refunds will be credited to the original payment method within 5–10 working days after approval.

Cash on Delivery (COD) Orders

Refunds will be processed via bank transfer to the customer’s provided bank account details. Customers are responsible for providing accurate banking information. Processing timelines may vary depending on financial institutions. Three65 is not responsible for delays caused by banks or payment gateways.

8. Shipping Charges & Deductions

If the return is approved due to damage or incorrect product delivery, a full refund including shipping charges will be issued.

If an order is returned due to customer-related reasons (including incorrect address, refusal to accept delivery, or unavailability):

  • Actual forward and reverse shipping charges will be deducted from the refund.
  • Free shipping is a promotional benefit and is non-refundable in such cases.

9. Non-Delivery & RTO (Return to Origin)

If an order is returned due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept delivery

The Company reserves the right to:

  • Deduct actual logistics costs
  • Disable Cash on Delivery for future orders
  • Cancel future orders at its discretion

Repeated COD refusals may result in permanent account restrictions.

10. Order Cancellation

Before Dispatch

Orders may be cancelled prior to dispatch for a full refund.

After Dispatch

Orders cannot be cancelled once shipped. Returns will only be processed if eligible under this Policy.

11. No Satisfaction-Based Returns

Refunds will not be issued for:

  • Change of mind
  • Dissatisfaction with results
  • Delayed visible outcomes
  • Taste preferences

Nutraceutical results vary between individuals. No specific outcomes are guaranteed.

12. Fraud Prevention & Abuse

  • Reject claims suspected to be fraudulent
  • Block or blacklist accounts engaging in repeated refund abuse
  • Share relevant information with payment gateways or logistics partners for fraud investigation

All decisions regarding returns and refunds are final and binding.

13. Force Majeure

Three65 shall not be liable for delays in return processing or refunds due to events beyond reasonable control, including banking disruptions, logistics failures, regulatory actions, natural disasters, or force majeure events.

14. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh, India.

15. Contact

For return or refund-related queries, please contact: care@three65.in

For complete company and registered office details, please refer to the “Contact Us” section of the Platform.